Terms of Service

Welcome to AIVO Connect ("the Platform"), operated by AIVO Technologies ("AIVO," "we," "us," or "our"), a technology company based in Belize. AIVO Connect is an AI-powered voice assistant platform that enables businesses to automate inbound and outbound telephone communications using artificial intelligence.

By creating an account or using any part of AIVO Connect or AIVO AI (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

• "AIVO Connect" - The SaaS platform including the dashboard, API, and all hosted services.
• "AIVO AI" - The AI voice assistant that handles calls, processes speech, and generates responses on behalf of your business.
• "Account" - Your registered business account on the Platform.
• "End User" - Any individual who interacts with AIVO AI via phone call, SMS, or web widget.
• "Content" - Any data, text, audio, or material you upload to or generate through the Service.

AIVO Connect provides:

• AI-powered voice agents that answer and make phone calls on behalf of your business
• SIP trunking services for connecting your existing PBX or phone system to the AIVO platform
• Call recording, transcription, and analytics
• Appointment scheduling and contact management
• Knowledge base management for training your voice agent
• Integration with third-party telephony providers for call routing
• Messaging capabilities (SMS/MMS)
• RESTful API access for programmatic integration
• WebRTC-based browser calling via embeddable widgets
• Number porting and provisioning services

You must be at least 18 years old and have the legal authority to bind the business entity you register. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate, current, and complete registration information and to update it as necessary. We reserve the right to suspend or terminate accounts with false or incomplete information.

You agree to:

• Use the Service only for lawful business purposes
• Comply with all applicable laws and regulations, including Belizean telecommunications law and any laws governing automated calling in the jurisdictions where your End Users are located
• Ensure that your use of AI voice agents complies with local disclosure requirements - including informing callers when they are speaking with an AI system where required by law
• Not impersonate any person or entity through the Service
• Not use the Service to harass, spam, or defraud any party
• Maintain the security of your API keys and account credentials
• Obtain all necessary consents from End Users for call recording and data processing

When you deploy AIVO AI on your account, an artificial intelligence system will handle calls on your behalf. This includes:

• Answering inbound calls and engaging callers in natural-language conversation
• Making outbound calls (if configured) to contacts in your account
• Processing caller speech using speech-to-text technology
• Generating responses using large language models (LLMs) based on your knowledge base and configuration
• Converting text responses back to speech for the caller

Your responsibility: You are solely responsible for ensuring that the use of AI to handle calls on behalf of your business complies with all applicable laws in the jurisdictions where your callers are located. Some jurisdictions require disclosure that callers are speaking with an automated system. AIVO provides configurable disclosures, but you are responsible for enabling and customizing them appropriately.

The Service records calls by default to provide transcripts, analytics, and quality monitoring. You acknowledge and agree that:

• Call recordings are stored securely and encrypted at rest (AES-256)
• You are responsible for obtaining necessary consent from callers before recording begins - particularly in "two-party consent" jurisdictions
• You may configure recording retention periods in your account settings (default: 90 days)
• Recordings may be used by AIVO to generate transcripts and analytics for your account - they are not used to train general-purpose AI models
• You may disable call recording at any time through your dashboard

You may not use AIVO Connect to:

• Make unsolicited robocalls or engage in telemarketing without consent
• Transmit illegal, threatening, defamatory, or obscene content
• Interfere with or disrupt the Service or its infrastructure
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell or redistribute the Service without written authorization
• Exceed reasonable usage limits or engage in abusive API consumption
• Collect personal data from third parties without their consent

For the full Acceptable Use Policy, see our Acceptable Use Policy. We reserve the right to suspend or terminate access for violations without prior notice.

AIVO Connect operates on a prepaid balance model. You fund your account balance in advance; subscription fees are deducted from that balance on the 1st of each calendar month.

9.1 Currency

All prices and balances are denominated in Belize Dollars (BZD) unless stated otherwise. The fixed exchange rate of 1 USD = 2 BZD applies to all conversions.

9.2 Top-Up & Billing Cycle

• You may top up your balance via bank transfer, cryptocurrency, or card (where available)
• On the 1st of each month, the applicable plan fee is deducted from your balance automatically
• If your balance is insufficient, your account enters a 7-day grace period (status: past due). If the balance remains insufficient after 7 days, the account is downgraded to the Free plan
• Annual billing is available at 11 months' cost (one month free)

9.3 Usage-Based Charges

• Each plan includes a monthly allotment of inbound and outbound call minutes as listed on the pricing page
• Minutes consumed beyond the plan allotment are billed as overage at published per-minute rates and deducted from your balance

9.4 Refunds

• Unused balance may be refunded as a prorated credit to your account. See our Refund Policy for full details
• No refunds are issued for call minutes or messaging credits already consumed
• Cash refunds (returned to original payment method) are processed manually and may take 5-10 business days

9.5 Price Changes

We may change pricing with 30 days' written notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

We process call recordings, transcripts, contact data, and business information as necessary to provide the Service. Our handling of personal data is governed by our Privacy Policy and Data Processing Agreement.

10.1 Data Ownership

You retain full ownership of your business data. We claim no ownership over content you upload, call recordings, or transcripts generated through your account. You grant us a limited, non-exclusive license to process this data solely to operate, maintain, and improve the Service for your account.

10.2 No General AI Training

We do not use your call recordings, transcripts, or knowledge base content to train general-purpose AI models. Your data is used exclusively to power your specific voice agent and to provide analytics within your account.

10.3 Data Export

You may export your data (call logs, contacts, knowledge base) at any time via the dashboard settings or by contacting [email protected].

AIVO Connect integrates with third-party services to deliver the platform. By using the Service, you acknowledge that data may be shared with:

• Telecommunications Provider - Provides telephony infrastructure (call routing, SIP, SMS/MMS, phone numbers, WebRTC). Call audio and metadata are processed through their network.
• Payment Processor - Processes all payment transactions. Your payment card details are sent directly to the processor and never stored on our servers.
• AI/LLM Providers - Call transcription, language understanding, and response generation may be processed by third-party AI model providers under strict data processing agreements.

Each integration is subject to the respective provider's terms of service and privacy policy. We select providers with appropriate security certifications and contractual data protections.

The AIVO Connect platform, including its software, design, branding, and documentation, is the intellectual property of AIVO Technologies. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology beyond what is necessary to use the Service.

AIVO Technologies targets 99.5% uptime for the AIVO Connect platform, measured monthly (excluding scheduled maintenance windows announced at least 48 hours in advance).

• 99.5% uptime: The platform will be available at least 99.5% of the time in any calendar month
• Incident response: We aim to acknowledge service-affecting incidents within 1 hour and provide status updates every 2 hours
• Remedies: If uptime drops below 99.5% in a calendar month, affected customers on paid plans may request service credits at our discretion for the downtime period
• Exclusions: This SLA does not cover downtime caused by scheduled maintenance, force majeure events, third-party provider outages (telecommunications, payment, AI providers), or your misuse of the Service

Enterprise customers may negotiate custom SLA terms. Contact [email protected] for details.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIVO TECHNOLOGIES AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

• Lost profits or revenue
• Business interruption
• Loss of data or data breaches beyond our reasonable control
• Inaccurate AI responses or transcriptions
• Downtime or service interruptions
• Actions taken by End Users based on AI-generated responses

Our total aggregate liability shall not exceed the amount you paid to AIVO Technologies in the twelve (12) months preceding the claim.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will be accurate or appropriate for every situation.

Either party may terminate this agreement at any time. You may cancel your account through the dashboard settings or by contacting [email protected]. We may suspend or terminate your access if you breach these Terms or our Acceptable Use Policy.

Upon termination:

• Your access to the Service will be revoked immediately
• Outstanding fees remain due and payable
• We will retain your data for 30 days, after which it may be permanently deleted
• You may request a data export within the 30-day retention period
• Phone numbers provisioned through the Service will be released unless ported out within 30 days

You agree to indemnify and hold harmless AIVO Technologies, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your Content, your violation of these Terms, or your violation of any third-party rights.

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the platform at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of Belize. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Belize City, Belize, under the rules of the Belize Arbitration Act (Chapter 125). Either party may seek injunctive relief in the courts of Belize.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

For questions about these Terms, contact us at:

[email protected]

AIVO Technologies
Belize City, Belize